Refund and Return Policy

Refund Policy

Products once purchased cannot be returned for a refund.

Refunds will be issued in the following cases upon request from the customer either through a phone call, email, or order panel:

  1. Cancellation Before Dispatch:
    • Cancellation request sent by the customer before dispatch.
  2. After Dispatch:
    • Refund will be issued once the product is received back at our operations center. With 7 Days.
  3. Failed Delivery / Customer Rejection:
    • Refund will be issued once the product is received back at our operations center.

Unforeseen Transaction Issues:

  • If your transaction fails and money is debited, contact us at accounts@opusrefinery.com
  • Upon verification and confirmation of payment, the refund process will be initiated. Refunds will be credited within 7 to 14 working days.

Lost in Transit Orders:

  • In the rare case of an order being lost in transit, we will allow 15 days to locate it. If located, delivery will proceed.
  • If the order remains untraceable, a refund will be processed through the original payment method used for the purchase.

No other refunds will be entertained.

Returns Policy

We do not accept returns of products.

Exception – Damaged or Wrong Products Delivered:

  • In the unlikely event of a product being delivered in a damaged condition or if the wrong product is delivered, you can contact our customer care to request a return.
  • The product must be unused, in the same condition and packaging as delivered, including the invoice.
  • If the packaging is opened or tampered with, the return request will not be accepted.

Procedure for Returns:

  • Our courier partner will collect the product from the provided address and return it to us for evaluation.

Different Product Delivered:

  • If you receive a different product, contact customer service at +91 9324470432 or email us at accounts@opusrefinery.com
  • After internal review and validation, you can opt for:
    1. A full refund.
    2. A replacement with the correct product.